Platforms / BigCommerce
BigCommerce

BigCommerce back-office, fully managed.

BigCommerce is built for growing and mid-market brands that need more flexibility than Shopify offers. We handle the catalog operations, data management, and back-office support that keeps your BigCommerce store accurate, performant, and ready to scale.

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500+
Stores managed
99.1%
Data accuracy
BigCommerce
Catalog specialists
15yrs
Platform experience
WHAT WE HANDLE

How we run your BigCommerce store.

Catalog & product data

BigCommerce's data model supports greater complexity than most platforms — multi-currency, complex variants, custom fields, and channel-specific pricing. We manage that complexity so it doesn't slow you down.

  • •Product upload — name, description, SKU, price, categories, and custom fields
  • •Variant and modifier setup — size, colour, custom options with correct pricing rules
  • •Category tree design and product category mapping
  • •Brand page creation and management
  • •Bulk catalog imports via CSV and BigCommerce data tools
  • •Custom field and product specification setup
  • •SEO field optimisation — page title, meta description, URL, and alt text
  • •Multi-channel listing preparation for Google Shopping, Amazon, and eBay integrations
Image management
  • •Background removal and image editing to BigCommerce spec
  • •Thumbnail and zoom image preparation
  • •Image alt text writing for SEO and accessibility
  • •Video and 360° asset management support
Operations & support
  • •Customer support — email and chat, in your brand voice, within agreed SLAs
  • •Order management and fulfilment tracking
  • •Inventory monitoring and stock level management
  • •Returns and refund request handling
  • •Discount, coupon, and promotion setup
  • •Store maintenance — content updates, broken link monitoring, price adjustments
WHY IT MATTERS

Why BigCommerce specialist knowledge matters

BigCommerce's flexibility is its strength and its challenge. The platform supports significant customisation — but that means there are many ways to structure catalog data, and the wrong approach creates technical debt that's painful to unpick later. We understand BigCommerce's data model, its channel manager, and how to structure catalogs that work across multiple sales channels without duplication.

WHAT WE DO

Services for BigCommerce.

Every service below is available standalone or as part of a monthly managed retainer.

Product catalog management
Bulk uploads, category structuring, attribute setup, and ongoing catalog maintenance for BigCommerce stores.
Attribute & filter structuring
Product attributes, custom fields, and filter options structured for on-site search and buyer navigation.
Bulk imports & data migration
CSV imports, data migration between platforms, and feed transformation for any platform format.
Order & inventory management
Order processing, stock level monitoring, reorder alerts, and inventory sync across channels.
Customer support
Email and live chat support for your customers — managed on your behalf with agreed SLAs.
Theme & content updates
Product description updates, price changes, promotional content, and catalog edits without involving your dev team.
WHAT'S INCLUDED

Everything in the engagement.

BigCommerce bulk CSV imports
Category tree and navigation structuring
Product attribute and custom field setup
Variant and option configuration
Order processing and fulfilment
Stock level monitoring and alerts
Multi-channel inventory sync
Weekly operational reporting
Start with a free catalog audit
We review 50 of your BigCommerce SKUs — data completeness, listing quality, and attribute accuracy — and deliver a written findings report within 48 hours.
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No lock-in, ever.The audit is genuinely free. We'll show you what we found and what we'd fix — whether you work with us or not.
WE ALSO SUPPORT
ShopifyWooCommerceMagentoOpenCart
Ready to hand over your BigCommerce operations?
Start with a free catalog audit. We'll review your store and show you exactly what we'd fix first.
Get free catalog audit