Professional ITS has been the back-office for e-commerce businesses since 2010. We handle the catalog work, marketplace management, and operational support that brands and retailers can't afford to get wrong — and can't afford to do themselves.
PITS started as a catalog data operation — two people cleaning up product data for UK e-commerce retailers who could not keep up with their own growth. The problem turned out to be everywhere. Stores with thousands of SKUs, no internal bandwidth to manage them, and channels demanding accurate, compliant, optimised listings. We built the team, the processes, and the SLA framework to solve it at scale. Fifteen years later, the work is the same. The scale is different.
We are not a consultancy. We do not produce reports or strategies. We execute — catalog work, marketplace management, order support — and measure ourselves on output, not hours.
Every engagement is month-to-month. We keep clients because the work is good, not because leaving is difficult. This keeps us honest and keeps standards high.
Each person on the team owns a vertical. The catalog manager does not cover customer support. The marketplace specialist does not do image processing. Depth beats breadth at this scale.
Clients see exactly what has been done, what is in progress, and what is scheduled. No black boxes. No chasing updates. Visibility is part of the service.
Every service has a defined turnaround. We track against it, report on it, and own it when we miss. Accountability is not a differentiator — it is a baseline.
Our average client has been with us for over three years. We scope, onboard, and communicate with that horizon in mind — not to close a deal, but to build something that lasts.
Start with a free catalog audit — we review 50 SKUs and show you exactly what we'd fix. No commitment, no sales call required.